Refund policy

Thank you for shopping with {Hansjay Creations}. Please read our refund policy carefully before making a purchase.

Returns

All items are made to order, and therefore all sales are final. We do not accept returns or exchanges.

Custom or personalized items—including but not limited to names, logos, colors, sizes, or design selections—are non-refundable and non-returnable.

Refunds

Refunds are only issued if an item arrives damaged, defective, or incorrect due to our error.

To be eligible for a refund or replacement:

• You must contact us within 48 hours of delivery
• You must provide your order number
• You must include clear photos showing the issue

Once your request is reviewed and approved, we will issue a refund or send a replacement at no additional cost.

Exchanges

We do not offer exchanges for any items.

Shipping Issues

We are not responsible for:

• Shipping delays caused by the carrier
• Packages marked as delivered by the carrier but not received

Please ensure your shipping address is correct before placing your order.

 

Order Accuracy

 

Customers are responsible for reviewing all order details—including size, color, spelling, and design—before submitting their order. We are not responsible for errors approved at checkout.

 

Contact Information

 

If you have questions about this policy, please contact us at {hansjaycreations@yahoo.com} before placing your order.